Terms & Conditions

Welcome to Melpellets – Energias Renováveis, Lda. These Terms & Conditions govern access to and use of our website, https://officialmelpellet.com, and the information, products and services presented through it.

By accessing or using this website, you acknowledge that you have read and understood these terms. If you do not agree with any part of these Terms & Conditions, please discontinue using our website.

Melpellets – Energias Renováveis, Lda is a Portugal-based manufacturer and supplier of wood pellets, charcoal products, wood bedding and wooden pallets. These terms are intended to establish clear guidelines for website visitors, prospective customers, wholesale buyers and business partners.

Website Information and Use

The information published on this website is provided for general informational and commercial purposes. We make reasonable efforts to present accurate and relevant information about our company, product categories and business activities.

However, product descriptions, specifications, images and other website information may be updated, corrected or modified without prior notice.

Users agree to access and use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their ability to use the website.

Products and Product Descriptions

Melpellets offers information about various products, including:

• Wood pellet stoves.

• Charcoal briquettes and hardwood briquettes.

• Hardwood charcoal and lump charcoal.

• Coconut shell charcoal.

• Hookah charcoal and shisha charcoal.

• Pine wood sawdust pellets.

• Hardwood sawdust pellets.

• Soft and hardwood chip pellets.

• Firewood pellets.

• Hardwood, softwood and mixed wood charcoal pellets.

• Fine wood bedding and different wood bedding products.

• EPAL pallets and used EPAL pallets.

Product availability, specifications, dimensions, packaging, composition and other characteristics may vary depending on the product and individual order requirements.

Customers should contact our team to obtain the latest product information and confirm relevant specifications before purchasing.

Pricing and Quotations

Prices, quotations and commercial terms are provided according to the product, order quantity, packaging requirements and delivery destination.

Any prices or commercial information displayed on the website, where applicable, are subject to change without prior notice unless otherwise agreed in writing.

A quotation provided by Melpellets should not be considered a confirmed order until the relevant commercial terms have been accepted and the order has been confirmed by both parties.

Additional charges, including transportation, handling, customs duties and applicable taxes, may apply depending on the transaction and destination.

Orders and Order Confirmation

Customers interested in purchasing our products may contact us with their requirements, including product selection, quantities, packaging preferences and delivery destination.

All orders are subject to acceptance and confirmation by Melpellets.

We reserve the right to decline, suspend or cancel an order where there are reasonable grounds, including product unavailability, incorrect order information, pricing errors, payment issues or circumstances beyond our reasonable control.

Any changes to a confirmed order must be agreed upon by the relevant parties.

Payment Terms

Payment methods, payment schedules, deposits and outstanding balances will be communicated and agreed upon during the order confirmation process.

Customers are responsible for completing payments according to the agreed commercial terms.

Where an agreed payment is not received within the specified period, order processing or dispatch may be delayed or suspended, subject to the applicable agreement and law.

Shipping and Delivery

Shipping and delivery arrangements depend on the product, order quantity, destination, transportation method and applicable logistics requirements.

Estimated delivery schedules will be communicated during the order process where available. Delivery timelines may be affected by transportation delays, customs clearance, weather conditions, regulatory procedures and other circumstances outside our reasonable control.

International customers are responsible for understanding applicable import regulations, customs requirements, duties and taxes in their destination countries, unless otherwise agreed in writing.

For further information, customers may refer to our Shipping & Delivery Policy.

Product Inspection and Complaints

Customers are encouraged to inspect products upon delivery and notify us promptly of any visible damage, shortages or discrepancies.

Where a complaint concerns product condition, quantity or specifications, customers should provide relevant order information and supporting evidence, such as photographs or delivery documentation.

Each complaint will be reviewed according to the circumstances of the order and applicable legal requirements.

Nothing in these terms excludes or limits any mandatory consumer or commercial rights that cannot legally be excluded.

Returns and Refunds

Returns, replacements and refunds are subject to the agreed sales terms, the nature of the product and applicable legislation.

Customers should contact Melpellets before returning any goods to obtain instructions and discuss the circumstances of their request.

For additional information, please refer to our Refund and Returns Policy, where available.

Intellectual Property Rights

All website content, including text, graphics, photographs, logos, branding, product descriptions and other materials, is protected by applicable intellectual property laws.

Unless expressly authorized in writing, visitors may not copy, reproduce, distribute, modify, republish or commercially exploit website materials.

The use of our company name, logo, photographs or other proprietary materials without prior authorization is prohibited.

Website Availability and External Links

We aim to maintain website accessibility and provide useful information to visitors. However, we do not guarantee uninterrupted website availability or error-free operation.

Our website may contain links to third-party websites for additional information or convenience. Melpellets does not control external websites and is not responsible for their content, privacy practices, security or availability.

Accessing third-party websites is at the user's own discretion.

Limitation of Liability

To the extent permitted by applicable law, Melpellets shall not be responsible for losses arising from the misuse of website information, unauthorized website access, temporary website interruptions or reliance on outdated information.

Nothing in these Terms & Conditions excludes liability where such exclusion is prohibited by applicable law, including liability for fraud, wilful misconduct or other non-excludable legal responsibilities.

Product-related claims and commercial disputes will be assessed in accordance with the applicable sales agreement and relevant legislation.

Privacy and Personal Information

We respect the privacy of website visitors and customers. Personal information submitted through our website or during business communications will be handled in accordance with applicable data protection legislation.

For details about the collection, use, storage and protection of personal information, please review our Privacy Policy.

Changes to These Terms & Conditions

Melpellets reserves the right to revise or update these Terms & Conditions when necessary to reflect changes in business operations, website functionality, product offerings or applicable legal requirements.

Updated terms will be published on this website. Visitors are encouraged to review this page periodically.

Governing Law and Jurisdiction

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Portugal and relevant European Union legislation.

Any disputes arising from website use or commercial transactions shall be handled by the competent courts determined under applicable law, without prejudice to any mandatory jurisdiction or consumer protection rights.

Contact Information

If you have questions about these Terms & Conditions, product enquiries, commercial agreements or website usage, please contact Melpellets – Energias Renováveis, Lda.

Company Name: Melpellets – Energias Renováveis, Lda

Address: Parque Industrial de Penso, Lote 11, 4960-310, Melgaço, Portugal

Website:https://officialmelpellet.com

We welcome enquiries from customers, wholesalers, distributors, importers and business partners interested in our wood pellets, charcoal products, wood bedding and wooden pallets.