Privacy Policy

Melpellets – Energias Renováveis, Lda respects the privacy of its website visitors, customers, suppliers and business partners. We understand the importance of protecting personal information and are committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, process, store and protect personal information when you visit https://officialmelpellet.com, contact our company, submit an enquiry or communicate with us regarding our products and services.

Our privacy practices are intended to comply with the General Data Protection Regulation (GDPR), applicable Portuguese data protection legislation and other relevant privacy requirements.

Company Information and Data Controller

For the purposes of applicable data protection legislation, Melpellets – Energias Renováveis, Lda acts as the data controller for personal information processed through its website and business communications, where applicable.

Company Name: Melpellets – Energias Renováveis, Lda

Registered Business Address: Parque Industrial de Penso, Lote 11, 4960-310, Melgaço, Portugal

Website:https://officialmelpellet.com

For privacy-related questions, data access requests or other concerns regarding personal information, please contact our company using the available contact details on our website.

Personal Information We Collect

We may collect personal information that visitors and customers voluntarily provide when interacting with our website or communicating with our company.

Depending on the nature of the interaction, the information collected may include:

Contact Information

• Full name.

• Email address.

• Telephone number.

• Business or company name.

• Country and business location.

Business Enquiry Information

• Product interests and requirements.

• Requested product quantities.

• Packaging and delivery preferences.

• Shipping destination.

• Messages, questions and other information submitted through enquiry forms.

Technical and Website Information

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Website access times.

• Pages visited and referring website information.

• General website usage information.

How We Collect Personal Information

We may obtain personal information through several methods, including:

• Contact forms submitted through our website.

• Product and wholesale enquiries.

• Email communications.

• Telephone or other business communications.

• Business transactions and customer relationships.

• Website cookies and similar technologies, where implemented.

• Technical website logs and analytics services, where applicable.

We only seek to collect information that is relevant to the purpose for which it is required.

How We Use Personal Information

Personal information may be processed for legitimate business and operational purposes, including:

Responding to Enquiries

To respond to questions about wood pellets, charcoal briquettes, hardwood charcoal, coconut shell charcoal, wood bedding, EPAL pallets and other products.

Processing Business Requests

To review product requirements, prepare quotations, communicate pricing information and discuss wholesale supply arrangements.

Order Management

To manage confirmed orders, coordinate agreed delivery arrangements, communicate with customers and maintain relevant business records.

Customer Communication

To provide updates and respond to questions concerning enquiries, orders, products and business transactions.

Website Improvement

To understand website performance, identify technical issues and improve the browsing experience, where applicable.

Legal and Regulatory Compliance

To comply with applicable legal obligations, maintain necessary records and respond to lawful requests from competent authorities.

Legal Basis for Processing

Under the GDPR, we process personal information only where an appropriate legal basis applies.

Depending on the circumstances, these legal bases may include:

Consent: Where you have voluntarily provided consent for a specific processing activity, such as receiving optional marketing communications or accepting non-essential cookies.

Contractual Necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform an existing contractual agreement.

Legitimate Interests: Where processing is necessary for legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Legal Obligations: Where processing is necessary to comply with applicable laws, accounting requirements or other regulatory obligations.

Sharing of Personal Information

Melpellets does not sell personal information to third parties.

However, personal information may be shared with selected third parties where necessary for legitimate business operations or legal compliance.

These may include:

• Website hosting and technical service providers.

• Email and communication service providers.

• Payment service providers, where applicable.

• Transportation and logistics partners, where required for deliveries.

• Professional advisers, including legal and accounting professionals.

• Government authorities and regulatory bodies where legally required.

Third-party service providers are expected to process personal information in accordance with applicable data protection requirements and appropriate contractual safeguards.

International Data Transfers

As a Portugal-based business, we may communicate with customers, suppliers and business partners located in different countries.

Where personal information is transferred outside the European Economic Area (EEA), we will ensure that the transfer complies with applicable GDPR requirements.

Depending on the destination and circumstances, appropriate safeguards may include European Commission adequacy decisions, Standard Contractual Clauses or other legally recognized transfer mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including contractual, commercial, administrative and legal requirements.

Retention periods may vary depending on the nature of the information and the applicable legal obligations.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal retention requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve website performance.

Cookies may include:

Essential Cookies: Necessary for certain website functions and basic operation.

Analytics Cookies: Used to understand how visitors interact with the website, where analytics services are implemented and the required consent has been obtained.

Preference Cookies: Used to remember selected website preferences, where applicable.

Marketing Cookies: May be used to support advertising or marketing activities where such technologies are implemented and legally permitted.

Where required by law, non-essential cookies will only be activated after the visitor provides valid consent. Visitors can manage their cookie preferences through the available website controls and browser settings.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, accidental loss, alteration, disclosure or destruction.

These measures may include appropriate access restrictions, security monitoring, technical safeguards and secure data handling procedures.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Data Protection Rights

Under the GDPR, individuals whose personal information is processed may have the following rights, subject to applicable legal conditions:

Right of Access: You may request confirmation of whether we process your personal information and obtain a copy of relevant data.

Right to Rectification: You may request correction of inaccurate or incomplete personal information.

Right to Erasure: You may request deletion of personal information where the legal conditions for erasure are satisfied.

Right to Restriction: You may request restriction of processing in certain circumstances.

Right to Data Portability: Where applicable, you may request your personal information in a structured, commonly used and machine-readable format.

Right to Object: You may object to certain processing activities, including processing based on legitimate interests and direct marketing.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact Melpellets using the contact details available on our website. We may need to verify your identity before responding to certain requests.

Right to Lodge a Complaint

If you believe that your personal information has been processed in a manner that violates applicable data protection legislation, you have the right to lodge a complaint with the relevant supervisory authority.

Third-Party Websites

Our website may contain links to external websites, platforms or services operated by third parties.

Melpellets does not control the privacy policies, security practices or content of these external websites. Visitors should review the relevant privacy policies before providing personal information to third-party platforms.

Children's Privacy

Our website and business services are intended for general business and commercial audiences. We do not knowingly seek to collect personal information from children without an appropriate legal basis and, where required, parental or guardian authorization.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps in accordance with applicable law.

Changes to This Privacy Policy

Melpellets – Energias Renováveis, Lda may update this Privacy Policy from time to time to reflect changes in business operations, website functionality, data processing practices or applicable legal requirements.

Any updated version will be published on this page. Visitors are encouraged to review this policy periodically to remain informed about how their personal information is handled.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or require further information about our personal information handling practices, please contact us.

Company Name: Melpellets – Energias Renováveis, Lda

Address: Parque Industrial de Penso, Lote 11, 4960-310, Melgaço, Portugal

Website:https://officialmelpellet.com

We are committed to handling personal information responsibly and respecting the privacy rights of our website visitors, customers and business partners.